Friday was the day the hotel honors the man who began the modern chapter of The Pfister Hotel’s history, Ben Marcus. He began his career delighting guests in 1935, when he purchased his first theater in Ripon, Wisconsin. In the early days, Marcus, and his wife, Ceil, were the initial employees of the business. The company has grown tremendously in subsequent years, but it is still a family affair. At the helm of the organization, which has expanded beyond theaters, into restaurants, hotels and resorts, is the founder’s grandson, Greg Marcus.
Founder’s Day, a celebration which began in the 1980’s and has been celebrated annually since 2005, highlights the excellent service our guests have come to expect, and allows those who do not have the opportunity to interact with customers on a daily basis to work in a frontline position for the day. All over the hotel, extra sets of hands were around, working to ensure our visitors had a wonderful experience. Among those temporary staff members were Steve Martin, the Vice President of Human Resources, who assisted the Housekeeping team to prepare for weekend guests and the Marketing mavens, Danielle Henry and Leslie Berkley, who aided with the breakfast rush in Café at the Pfister. President and CEO, Greg Marcus also spent time in the hotel, working with the Front Desk team to check guests into the hotel.
Spirits were high as employees, both seasoned and new for the day, spread the Pfister magic and watched the smiles of our guests bloom and grow.