“Checking In With” Carol, Our Sunday Brunch Host | August 2016

You can’t tell from the photo (or maybe you can), but Carol possesses a quick wit! Watch out . . . or your smiles will make your cheeks start to hurt!

“Checking In With” Carol, Sunday Brunch Host

Here at The Pfister, I treat everyone the same.  I know they’re human beings: they all put their pants legs on one leg at a time.

I have been in hospitality for thirty years–I started out in banquets here at the Hotel–but I also have a huge theater background.  I did theater as a kid and in high school; I also did Student Congress and debate, both of which helped me talk my way out a problem.  Then I did community theater in my hometown.  There, I found myself backstage more–I was good at telling people what to do, where to go, what they needed–and was stage manager and producer on some of the productions.

Some of my favorite productions were Nunsense (I loved the amazing banter between the nuns, and the character I played had to do a song and be on pointe the whole time–yes, in ballet shoes) and My Fair Lady (I loved the dances).  What I realized is that theater is really about the people: we eat and sleep together for a few months at a time.  We become family, one that understands the stress and wear and tear that theater can inflict.  I mean, in a regular family, people can say, without really knowing your situation, “Oh, you can get through this” or “Why are you stressing so much?”  But in a theater family, everyone understands–and it can be more comfortable being with people who understand.

Hosting the Sunday Brunch at The Pfister is kind of my outlet for theater now: each guest is a new audience.  I feel trusted by the Hotel to take care of guests–all of the Associates do–for the good of the company.  It’s nice being able to make someone’s day a little better.