Service Regardless of the Situation

Picture this:

You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day.

What do you do?

Concierge Roc tells the story of how he teamed up with Annie, the Pfister’s Head of Housekeeping, to satisfy the needs of a guest in a whimsically compromising situation. No matter the job at hand, they’re always glad to serve.

Click Play below or Download to listen to this brief chuckle of a story.