24 Mar 2013

Working to Give

Working to Give

Proudly showing off her black fleece sweater with the embroidered Pfister logo, I may have just met the Pfister’s biggest fan tonight. She and her husband were certainly fans of Jeff. Like any good bartender, he took to the attention like a moth to a flame and kept them entertained in the bustling Lobby Lounge where […]

23 Jul 2011

Things That Make You Go “Mmmm!”

I’m standing with one of the bellmen at the main entrance when a hotel events coordinator approaches to let the young man know about an important arrival: 30 boxes of cookies that will need to go immediately into a refrigerator, so she needs to be notified as soon as they are here.  The thought of […]

18 Jun 2011

Little Things

From the brass knocker that indicates a guest’s room number to the matching brass plate on the electronics charging box inside; from the intricate patterns of the stair railings to the wallpaper stripes; from the ever-changing flowers in the front hall to the roses on the carpet – the tiniest of details come together to […]

14 May 2011

It Really Is a Small World After All

The lobby is packed with people. It’s prom season and dozens of couples have appeared to pose for photos together, even though the dance is being held elsewhere. Their dresses are brightly colored: sunny yellows, crisp greens, rich pinks and deep purples – embellished with crystalline drops or lacy embroidery. The bubbly nature of youth […]

29 Apr 2011

The Walls Did Talk

People watching is a skill. If you’re good at it (and I really want to believe I am) you can master blending in, even if you’re taking notes and keeping your eyes up, about and above your coffee. People often sit, trying to go unnoticed, and to do so, they revert to the childhood understanding […]

12 Feb 2011

The Pfister Crossroads

I come from a very small town. Pick just about any country music ditty and the lyrics describe something I grew up with. What’s inevitable about a small town is the odds of bumping into someone you know anywhere you go. My luck was always just after I’d thrown on grubby, see weekend clothes, I’d […]