29 Nov 2014

Too Old For Santa’s Knee

Too Old For Santa’s Knee

The day after Thanksgiving, Santa makes an appearance at the Pfister Hotel the same evening as the annual Tree Lighting Ceremony.  That’s great, kids love the opportunity to tell the man direct what it is they wish for.  But what about everyone else?  Once you grow up you still want things.   And perhaps more […]

16 Apr 2012

Service Regardless of the Situation

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  Picture this: You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day. What do you do? […]