The day after Thanksgiving, Santa makes an appearance at the Pfister Hotel the same evening as the annual Tree Lighting Ceremony. That’s great, kids love the opportunity to tell the man direct what it is they wish for. But what about everyone else? Once you grow up you still want things. And perhaps more than that you need someone to listen to your wistful yearnings. For three hours I set up my typewriter in the cafe and scribed a dozen adult’s lists to Santa.
A father wanted a green backpack. A couple visiting from Minnesota wanted everything from the cashews to the saws advertised in the current Blain’s Farm and Fleet catalogue. A sixty-two year old wanted another twenty years of life and world peace. Someone else wanted “joy, peace, prosperity love and vindication.” A woman in her early twenties told me she was like a ferret: she wanted something sparkly and shiny.
You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day.
What do you do?
Concierge Roc tells the story of how he teamed up with Annie, the Pfister’s Head of Housekeeping, to satisfy the needs of a guest in a whimsically compromising situation. No matter the job at hand, they’re always glad to serve.
Click Play below or Download to listen to this brief chuckle of a story.