19 Apr 2012

Patronage and the Everyman

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  The Medici Family were bankers from Tuscany, Italy. Their initial family monies were made in the textile industry and they were influential in developing the double entry bookkeeping system. During the renaissance they owned Europe’s largest bank. I’m sure their advances in bookkeeping are fascinating but that is not generally why the Medici name has […]

16 Apr 2012

Service Regardless of the Situation

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  Picture this: You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day. What do you do? […]