16 Mar 2015

Whispering, 1925

Whispering, 1925

My term as Pfister narrator is almost up, so yesterday I finally booked a room.  My best friend Jessie drove in from Ann Arbor for the occasion.   Jessie promptly plopped on the plush puff bed as soon as we had entered and perused our room, #332. She then jumped to action and made us a to-do list. We […]

16 Apr 2012

Service Regardless of the Situation

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  Picture this: You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day. What do you do? […]