30 Jul 2016

People Pleasing People: A Farewell to Concierge Roc

People Pleasing People: A Farewell to Concierge Roc

Since 1998, Rocman “Roc” Whitesell graced the Concierge desk with his kindly face, attentive eye, impeccable manners, quick-witted problem-solving, and, of course, his ability to create memorable stories with the Hotel’s most intriguing and interesting guests.  “Have him tell you the story about Johnny Depp.  Has he told you the one about the Duchess of […]

25 Jun 2012

The Pfister Picks: Summerfest’s 45th Anniversary

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Peter Mortensen, our Chief Concierge at the Pfister, knows a lot about Milwaukee. He’s been helping people have a great time in this city for over 25 years. While he knows the ins and outs better than most, it doesn’t take a concierge to know that Summerfest is the biggest event in Milwaukee all year! Watch as […]

16 Apr 2012

Service Regardless of the Situation

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  Picture this: You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day. What do you do? […]

14 Mar 2011

Meet ‘n Greet Monday! Do you know Roc?

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Well it’s Meet ‘n Greet Monday! While the Pfister Hotel has housed many celebrities over the years, the true stars are our staff. Every week you will meet a member of our staff, and have your chance to share your memories and interactions with them. Today, it’s the man of a thousand stories, Roc, one […]