Pfister Hotel

Optimization

“I don’t have the personality to keep asking questions that someone doesn’t want to answer,” Dustin says.  “I’m not imposing enough and I don’t like to make other people uncomfortable.”

Coupled with a dawning shrinkage of the newspaper industry, Dustin abandoned plans for a journalism career…

13 Jul 11:51 PM 1 Read More...

Rocks in their Pockets

They were like the prologue for a coming of age film, an assuring glimpse at how adulthood will frame their childhood adventures. John, with his salted hair, and Perry, with laugh lines softening his eyes, fell into the couch beside mine talking and laughing with the fluid shorthand of longtime…

11 Jul 2:40 PM 0 Read More...

The Society

There are rules, and there are rules. The first kind, we largely agree to be hard fast: stealing is wrong, kindness is good, unhealthy eating creates an unhealthy body, and cutting off someone in traffic fills your rear view mirror with crude hand gestures.

The second kind of rules, even…

28 Jun 8:59 PM 0 Read More...

We've Won the ‘Stars of the Industry’ Award

We’re proud to announce that we’ve won the national ‘Stars of the Industry’ award from the American Hotel & Lodging Association in the category of guest relations for a large property. The awards program recognizes lodging employees and properties that best symbolize the quality service of the industry…

20 Jun 3:38 PM 0 Read More...

Prizes

It’s like a Couples Wonderland in here tonight.  Practically every chair in Blu is filled with someone’s better half or, perhaps, better halves to be.

Beyond the south wall of floor-to-ceiling windows, a starlit and indigo sky stretches across the view, mirroring the dim hues and…

18 Jun 4:24 PM 0 Read More...

Widgets

This isn’t what I expected at all. Where’s the fast talking guy with the water purifiers? What about the charming woman in the quilted vest with the doggy spa? The tall, awkward man in a bowtie who brews “savory” beer?

When the elevator doors slip open onto the…

12 Jun 7:44 AM 0 Read More...

Going Somewhere

It’s early evening. The downtown streets are still basked in sunshine and summer dresses. Bursts of citrus colors, flirty fabrics and bare shoulders breeze past the open patio windows of Mason Street Grill.

Inside, the lounge hums with an eager energy. Friends fill the space with animated banter. The…

06 Jun 7:18 PM 0 Read More...

Laws of the Ladies Room

“I’ve lived in Milwaukee my whole life and never been to the Pfister.”

This is how Dana and I became best friends.  Okay.  Not really. We were more like Spontaneous BFFs, the kind you experience at intimate intersections, such as the ladies room.  What begins as a comment about…

29 May 3:21 AM 1 Read More...

Chatter

The steady pacing is a ruse.  They navigated easily through an obstacle course of more than a dozen cardboard boxes outside the Imperial Ballroom.  I’ve orchestrated large events and will confess that set-up never runs this smoothly without precision planning. I was, most certainly, observing a pro team…

23 May 3:54 AM 0 Read More...

Congratulations Alicia

Meet Alicia. If you have dined in the Café Pfister over the last two years, you may recognize her. She has been instrumental in helping us carry out the Salve motto, giving  our guests a level of gracious service indicative of the hotel.

Because of her great work, we are…

17 May 1:35 PM 0 Read More...

Pink Frosted Dreams

I sensed them before I saw them.  A carbonated excitement that pushed aside the steady hum of the front lobby.  It was a gaggle of girls, perhaps 10 or 11 years old.  They had tote bags on their shoulders and duffle bags dropped to their feet.  Their small group, roughly…

16 May 10:40 PM 0 Read More...

Candlelight Vigil

As the minute hand makes its incremental sweep toward five o’clock, the atmosphere on the main floor swells with anticipation for the weekend.  A boisterous cluster of men greet one another near the lobby bar.  A young co-ed rushes to the concierge for directions.  A preschooler fingers the…

11 May 10:00 AM 1 Read More...

People Watching

I feel enchanted tonight.  Maybe it’s the night air, the saucy décor of Blu, the nighttime glitter of city lights or, maybe, it’s my first Narrator assignment.  Yes, let’s go with that last one.

Excited, I take a seat at the bar and begin to survey…

09 May 4:46 AM 4 Read More...

The Experience Only a Concierge Can Craft

 

It is the people who are the best at what they do who are the most difficult to write about. How do you document the seam which is so well constructed that it appears seamless? I’ve been trying to figure out a way to explain the concierge position…

01 May 3:46 PM 0 Read More...

Like Chocolate Cake For Breakfast

 

That’s the best way I can describe this Narrator experience. My last few posts will be going live over the next couple of days and my successor will be at work getting acquainted with the speed and rhythm of this sparkling old gal on Wisconsin Avenue. From an…

01 May 2:36 PM 0 Read More...

Dancers Sparkle Across the 7th Floor

 

 

This weekend marks the 25th anniversary of the Wisconsin Dancesport Championships. The company has a long history with the hotel as they’ve held the annual event at the Pfister all these years. This high-heeled party brings dancers from across the country to compete at their specialized…

28 Apr 10:51 PM 0 Read More...

Joe, The Rookie

“I’m going to be 22.”

That was Joe’s answer when I asked how old he was. His response was shared with a grin in that adorable way that only people up to a certain age are excited to tell you how old they’re going to be.

Joe…

27 Apr 10:12 PM 0 Read More...

Timothy Westbrook's First Gallery Night

Timothy Westbrook, Pfister Artist in Residence, celebrated his first gallery night Friday, April 20th 2012. The event was a great success. Here’s a glimpse into Timothy’s rationale behind “The Femme Nouvelle” piece and the evenings events.

The show began around 5:30 pm with Timothy reenacting a turn…

27 Apr 2:27 PM 2 Read More...

We are proud to announce our next Pfister Narrator, Dasha Kelly

We are proud to introduce Dasha Kelly as the fourth ‘Pfister Narrator.’ In the role, she will spend time in the hotel’s lobby, speaking with visitors and guests and sharing their stories right here on the Pfister blog. As narrator, Dasha will be posting blog entries at least twice…

26 Apr 7:02 PM 4 Read More...

Roc's Road to Milwaukee

There tend to be patterns of why people live where they live. Often times they got a job nearby, or that’s where they went to school, or possibly their spouse’s family is from the area.

Roc is a concierge at the Pfister and his path to Milwaukee definitely…

26 Apr 12:33 AM 0 Read More...

Patronage and the Everyman

 

The Medici Family were bankers from Tuscany, Italy. Their initial family monies were made in the textile industry and they were influential in developing the double entry bookkeeping system. During the renaissance they owned Europe’s largest bank.

I’m sure their advances in bookkeeping are fascinating but that…

19 Apr 6:30 PM 0 Read More...

Service Regardless of the Situation

 

Picture this:

You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for…

16 Apr 7:55 PM 0 Read More...

Travel By Association ~ or ~ Travel Lite

 

Travelers. Travelers everywhere. Transient folks of every stripe walking, running, sitting, working, swimming, eating. Carrying luggage. Grabbing a cup of coffee. Adding sugar to their tea. En route toward somewhere. Arriving from someplace else.

Ah, airports. All of humanity distilled to a small area becoming a sudden, immediate culture…

12 Apr 10:34 PM 0 Read More...

Our New AIR Timothy Westbrook's First Gallery Night: tons of surprises in store!

Timothy Westbrook’s first gallery night will be exciting and very interesting. He has both stagnant and performance components to the event.

Here’s a sneak peek of what he’s working on for the show.

Timothy Westbrook’s first gallery night will be in conjunction with the Milwaukee wide…

12 Apr 9:07 PM 0 Read More...

Generations Dance

 

The Pfister specializes in weddings. They seem to happen here every weekend, sometimes a few concurrently. Here’s a poem about something we’ve all seen at weddings: The Generations Dance. You know, the one where all the married couples get up and gradually leave as the number of…

10 Apr 10:23 PM 0 Read More...
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