This is Howard.  I just met him in the kitchen.
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This is Howard. I just met him in the kitchen.

Anja: How long have you worked in room service?   Howard: Nine months.   Anja: What does that all entail?   Howard: Well… amenities, doing orders, and uh, being very uh… kind and gentle with guests hospitality wise. You make them feel wanted, and if they want anything, you do it with care and grace! […]

Butter on a Plate & Hat Swapping in the Bathroom
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Butter on a Plate & Hat Swapping in the Bathroom

The whole hotel is my beat so I’ve got to drift. I’ve got to find the swirled butter on the plate. Regard this spiraled stack of paper napkins. This miniscule, considered bit of hospitality intrigues me.  I like to chase the shadows of bicyclists with my camera from a height of 23 stories.   On weekends […]

What I’m Whytching in the Pfister
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What I’m Whytching in the Pfister

Concierge Peter suggests we all need to practice “whytching,” watching our surroundings while wondering why, or how is it like that? To behave like the elated toddler who discovers everything is dimensional: it can be crawled over, pulled, pushed bitten and unraveled to reveal what is at the end, and why it was rolled up […]

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The Backside of Everything You Will Never Think About

Roving the lounge I roll up to a family with one of those dual seat strollers and make my introduction, “Are those two ‘youngins’ twins?” “They are almost Irish twins,” says the mama. Irish twins? I’ve never heard of that one what does that mean?   Says mother: “In order to be an Irish twin […]

“could you please send me a boyfriend who does yoga?”
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“could you please send me a boyfriend who does yoga?”

  Katherine has been coming here for years she was married for three decades to a man who came to the Pfister to just to jog. He died ten years ago so, recently she asked the divine, “could you please send me a boyfriend who does yoga?” After she asked she didn’t expect a response, […]

The Gifts In Life Have Nothing To Do With Money
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The Gifts In Life Have Nothing To Do With Money

Jennifer is here. She just quit her job as the director of a troupe of tribal belly dancers. I learn that tribal belly dancing is more athletic than traditional. Apparently traditional belly dancing much more wiggly.   I believe it, having taken belly dancing in college and finding it fairly impossible to wiggle that much. Jennifer […]

The Woman Who Eats Cake Every Day
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The Woman Who Eats Cake Every Day

Debbie was working as a pastry chef when a customer came in wanting a cake like the one they saw in Martha Stewart Magazine. The customer said they’d been to every bakery in town, but no one would do it. Debbie was shocked to hear that, but the bakery where she worked was not properly […]

The Rock of the Day
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The Rock of the Day

There is a couple from Madison that comes here every year. They spend the week after thanksgiving sitting quietly side by side in the Pfister café, the wife with an unidentified electronic contraption, the husband with a book of games to solve. It is a docile, wintry afternoon, one in which everyone notices everyone else, […]

Too Old For Santa’s Knee
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Too Old For Santa’s Knee

The day after Thanksgiving, Santa makes an appearance at the Pfister Hotel the same evening as the annual Tree Lighting Ceremony.  That’s great, kids love the opportunity to tell the man direct what it is they wish for.  But what about everyone else?  Once you grow up you still want things.   And perhaps more […]