1 May 2012

The Experience Only a Concierge Can Craft

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  It is the people who are the best at what they do who are the most difficult to write about. How do you document the seam which is so well constructed that it appears seamless? I’ve been trying to figure out a way to explain the concierge position for quite some time. Pfister Chief […]

1 May 2012

Like Chocolate Cake For Breakfast

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  That’s the best way I can describe this Narrator experience. My last few posts will be going live over the next couple of days and my successor will be at work getting acquainted with the speed and rhythm of this sparkling old gal on Wisconsin Avenue. From an artistic standpoint it’s been like getting […]

28 Apr 2012

Dancers Sparkle Across the 7th Floor

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    This weekend marks the 25th anniversary of the Wisconsin Dancesport Championships. The company has a long history with the hotel as they’ve held the annual event at the Pfister all these years. This high-heeled party brings dancers from across the country to compete at their specialized steps. It is interesting to see the […]

26 Apr 2012

Roc’s Road to Milwaukee

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There tend to be patterns of why people live where they live. Often times they got a job nearby, or that’s where they went to school, or possibly their spouse’s family is from the area. Roc is a concierge at the Pfister and his path to Milwaukee definitely did not follow any of these typical┬ároutes. […]

16 Apr 2012

Service Regardless of the Situation

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  Picture this: You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for the day. What do you do? […]

10 Apr 2012

Part 2: The Talking Piano of Dr. Jeffrey Hollander

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  As mentioned in an earlier post I’ve put considerable thought toward how to chronicle Jeff, his playing, and more specifically his playing at the Pfister Hotel. There are several occasions when I’ve left the hotel and driven home in silence because after hearing him at the piano anything on the radio sounded like a […]