The Experience Only a Concierge Can Craft
It is the people who are the best at what they do who are the most difficult to write about. How do you document the seam which is so well constructed that it appears seamless? I’ve been trying to figure out a way to explain the concierge position…
Like Chocolate Cake For Breakfast
That’s the best way I can describe this Narrator experience. My last few posts will be going live over the next couple of days and my successor will be at work getting acquainted with the speed and rhythm of this sparkling old gal on Wisconsin Avenue. From an…
Dancers Sparkle Across the 7th Floor
This weekend marks the 25th anniversary of the Wisconsin Dancesport Championships. The company has a long history with the hotel as they’ve held the annual event at the Pfister all these years. This high-heeled party brings dancers from across the country to compete at their specialized…
Joe, The Rookie
“I’m going to be 22.”
That was Joe’s answer when I asked how old he was. His response was shared with a grin in that adorable way that only people up to a certain age are excited to tell you how old they’re going to be.
Joe…
Roc's Road to Milwaukee
There tend to be patterns of why people live where they live. Often times they got a job nearby, or that’s where they went to school, or possibly their spouse’s family is from the area.
Roc is a concierge at the Pfister and his path to Milwaukee definitely…
The Great Conversation
I was sitting in Timothy Westbrook’s studio this afternoon. It is a few days after his first successful gallery showing and already the man is back at work. While Timothy constructed new fabric joining cassette tape and wool I listened to the repeating slick/slack/creak/crack sound…
The Secret
A young girl
tells her grandfather
she’s learning to write.
She explains
the yellow pencils
and blue lined paper
She tells him she’s learned
how to write her name.
“Well that’s magnificent!”
he exclaims,
“I’d love to read your handwriting.
Will you…
Patronage and the Everyman
The Medici Family were bankers from Tuscany, Italy. Their initial family monies were made in the textile industry and they were influential in developing the double entry bookkeeping system. During the renaissance they owned Europe’s largest bank.
I’m sure their advances in bookkeeping are fascinating but that…
Service Regardless of the Situation
Picture this:
You work at a hotel. A man checks in to the hotel with arms in plaster casts sticking straight out from his body. Later in the day the man calls down to your desk and explains that he’s not certain how to get himself dressed for…
Travel By Association ~ or ~ Travel Lite
Travelers. Travelers everywhere. Transient folks of every stripe walking, running, sitting, working, swimming, eating. Carrying luggage. Grabbing a cup of coffee. Adding sugar to their tea. En route toward somewhere. Arriving from someplace else.
Ah, airports. All of humanity distilled to a small area becoming a sudden, immediate culture…
Generations Dance
The Pfister specializes in weddings. They seem to happen here every weekend, sometimes a few concurrently. Here’s a poem about something we’ve all seen at weddings: The Generations Dance. You know, the one where all the married couples get up and gradually leave as the number of…
Part 2: The Talking Piano of Dr. Jeffrey Hollander
As mentioned in an earlier post I’ve put considerable thought toward how to chronicle Jeff, his playing, and more specifically his playing at the Pfister Hotel. There are several occasions when I’ve left the hotel and driven home in silence because after hearing him at the piano…
A Wild Conversation On Wisconsin Avenue
As I mentioned in an earlier blog post I was able to see Wild Institute founder Chris Heeter speak during UW-Milwaukee’s Women Leaders Conference. Chris’ speech struck a chord with me on many levels and I knew I couldn’t pass up an opportunity to document a…
Listening to Dr. Jeffrey Hollander- Part 1
This is the one I’ve avoided writing. The elephant in my room. The profile I’ve put off for five months while I watched and listened quietly in the background, leaning against a column with my arms crossed wondering how it happens and how to write about it…
The Transplant ~or~ Pine Roses
I said I’d move here
for two years-
no more than two years.
That was my limit.
My office
suggested a promotion
but said I had to relocate.
Initially,
I was so sure
I’d move right back
that I considered
sub-letting my apartment
instead…
Milwaukee: The Best Deal In Chicago
Ah, big brother Chicago. Just two hundred years ago we were part of the same Illinois territory.
People come to Milwaukee for many reasons. Business. Dinner. Conventions. Celebrations. Sporting events. Art openings. Museums.
Visitors ask certain key questions which lead me to conclude they’re not from Milwaukee. This line…
Experiencing UW-Milwaukee's 2012 Women Leaders Conference
To my dismay I realized that the UW-Milwaukee Women Leaders Conference scheduled to take place at the Pfister Friday, March 30th was sold out. I’d hoped there was a possibility to watch from the perimeter and take in a little of the conference.
Thursday evening I was in…
Cup of Joe with Joe
“French doors.”
That was the first thing out of his mouth when I mentioned I’d been shopping for a house.
“French doors can brighten up any space. If there is no doorway, build a doorway. Anything can be done. Of course, it’s easier if a house is exactly…
Getting to know Chef Brian Frakes
The Pfister has received countless compliments on their Marcus Celebrated Chefs series. Many of the compliments centered around the hotel’s Executive Chef Brian Frakes. People talked about how generous he was with his knowledge and always sent them home with extra food. Guests went home energized with new ideas…
The Pfister's British Invasion
Do you remember 1964, what happened after blues and rock and roll exported across the Atlantic Ocean and came back from a stop in England? The Kinks, The Dave Clark Five, The Animals, Donovan, The Rolling Stones, and of course The Beatles. When those four lads arrived in the States…
The Work Behind the Wine
What is the meaning of life? I do not know and I’m quite sure many people are closer to having a conclusion than myself. The best I’ve managed to piece together is finding something you love and devising a way to make it pay your bills. Individuals who…
What's in a birthday?
One day I was sitting in the lobby lounge waiting for something to happen. It can be a strange feeling to think qualitatively about conversation, hoping for a moment of random brilliance to spring from a happenstance stranger. This random Tuesday evening my mind started drifting for all the typical…
Family Dinner in Mason Street Grill
Saturday afternoon I swung in to Mason Street Grill. The restaurant wasn’t open and jazz played quietly while the fireplace crackled to an audience of empty bar stools. This Saturday was a sunny thaw of a day which followed a sudden Friday snowstorm. Roads now cleared by snowplows…
The Midwesterner
A friend once told me that when she moved to Portland, Oregon she had a difficult time finding a job. Portland has become a bit of a mecca for young liberal folks looking to live the relaxed western life. However the city is a famously difficult place to find employment…
The Weekend of Promise Rings
Saturday afternoon I was hanging out in Shelby’s studio watching her work on a painting of the Milwaukee Art Museum. She was searching to find her way through the piece. A stroke here, a stroke there. Step back, consider. Wipe with a moist towel, then determine another stroke. Having…











