I was taking a picture of the roses in the lobby when Val, the bartender summoned me over to see something. I took a stool at the bar and waited for a moment as Val rustled around in her bag, elbow deep. At last she exclaimed “Ah!” and pulled out an envelope to show me. It was sent from a woman named Coco who came here for a birthday drink the other day, along with her baby. Coco’s friend and her friend’s baby joined her for the celebration.
I took the contents out of the envelope and saw a most charming picture. Val got to know the two ladies and their babies quite well over a period of three hours, and asked, “Would you write this woman a letter back for me?”
So I wrote Coco a poem on one of Valerie’s guest checks and sent it to the return address on the envelope.
Soon after Coco emailed me that she wrote a blog about getting a letter from the Pfister in the mail. So,
Another day, another letter:
A father comes to me in need of his daughter’s forgiveness. In the city of Madison where he and his family reside, there is a highly competitive theater program for kids. His daughter, Lydia tried out for a production of “Snow White and the Seven Dwarves,” in hopes of being cast as one of the dwarves. Lydia, who is in fourth grade and has never had an opportunity like this before, was a nervous mess the morning of her audition. Sympathetic to her distraught, Lydia’s dad gave her a pearl of encouragement, “Don’t worry, everything will turn out just fine!”
The two of them stayed up late, awaiting the phone call to let them know if Lydia would be expected to come back in for call-backs the following day. It was so late by the time the phone finally rang, Lydia was already put to bed. She was wide awake when her father came in and told her the answer was no. Lydia sobbed, dampening her pillow. Her dad assured her that she was younger than the rest of the kids who had tried out, and that it was likely that she would be cast in the coming years, then said goodnight.
The next morning, as Lydia glumly ate her cereal she told her father, “You lied. You said everything would be fine, but everything is not fine.”
The statement unsettled him, and the combination of his daughter’s broken heart and distrust in his word tarnished his entire day. So much so that when his job brought him to the Pfister hotel and he met me, he asked for a poem of encouragement (not from him or his perspective!) to give his child.