Everyone has a very different version of a hero. They come in all shapes and sizes, and their acts even go unnoticed at times. Mike Nichols, a Pfister associate, working in loss and prevention (a.k.a security) fulfills his need to serve and protect not only at the Pfister during the evening, but also during the day, accomplishing heroic acts for American veterans.
A retired military officer and 23-year veteran, Nichols works for the Center for Veteran’s Issues in Milwaukee where he helps secure housing for veterans and their families. After a long career in manufacturing, he realized about a year ago that his heart was in helping others both here at the Pfister and among a population he respects and can relate to. We had a relaxed conversation about what he does and why he does it. See for yourself the way his face lights up when he talks about his Christmas morning type experiences working with veterans.