14 Nov, 2010
Each time I walk into the Pfister, someone in front of me is stumbling around, slack jawed, gazing up at the beautiful ceilings. But it’s not just the carpets and paintings that create the pomp of the Pfister. It’s the rich history the staff preserve simply by being present, available and ready to share their stories. Customer service isn’t just about getting guests where they need to be; at the Pfister it clearly includes cataloging moments that add to the opus and depth of the soul that passes through the hotel.
For this reason, I’ll be publishing the stories the staff at the Pfister are so willingly sharing with me. Just as these tales didn’t occur in a moment, neither will their retelling. As the staff are each a segment of what makes the Pfister whole, here, too they will be presented in segments. I cannot capture a Valerie or a Roc in one blog, so watch for their rich remembrances over time, helping to make this tale whole.